Customer support
FAQs
Find clear answers about Unfiltered Fits orders, sizing, delivery, payments, returns and customer support.
Orders
How can I track my order?
Contact support with your order number. If tracking is available for the delivery method, support can share the tracking details with you.
Can I change my delivery address?
Contact support as soon as possible with your order number and the correct address. Address changes are reviewed before payment or delivery processing moves forward.
Products
Where can I find product details?
Product pages show the product name, price, category, available size information and checkout actions. Contact support if you need more detail before ordering.
How should I choose between similar items?
Use the category, size, product-family and price information on each listing, then save items to your wishlist or open the product page for a closer look.
Sizes & Fit
Which size should I choose?
Start with the Size Guide and the listed product size. If you are between sizes or unsure about the fit, contact support with the product name and your usual size.
What does oversized or relaxed fit mean?
Relaxed fit gives more ease through the body, while oversized fit is intentionally roomier. Check the product size and ask support if you need item-specific help.
Payments
Which payment method is used?
Checkout prepares your order details, then opens WhatsApp for payment instructions. Payment is complete only after Unfiltered Fits confirms receipt.
Is checkout secure?
The website does not ask for card PINs, bank passwords or sensitive banking credentials. Use the checkout form for order details and WhatsApp for payment discussion.
Shipping
How long does delivery take?
Delivery timing depends on the destination and delivery method. Review the checkout details and confirm delivery timing through support before payment.
How much does shipping cost?
No delivery fee is added online. If a delivery cost applies to your address, Unfiltered Fits can confirm it before payment is completed.
International Orders
Do you ship outside Nigeria?
International requests can be reviewed through support before payment. Share your destination country and the items you want to order.
Will customs or duties apply?
International orders may be subject to local import rules in the destination country. Any customs or duty charges set by local authorities are separate from the product price.
Returns & Exchanges
Can I exchange an item?
Contact support with your order number, item name, size and the exchange request. Support reviews the request before any item is sent back.
How do I start a return request?
Use the Contact page and include your order number, item name, size, reason for the request and clear photos if the item arrived damaged or incorrect.
Account & Wishlist
Can I save products for later?
Yes. Use the wishlist icon on supported product cards and product pages to save pieces on your current device.
Do I need an account to browse?
No. Customers can browse collections and product pages without signing in.
Customer Support
How do I contact Unfiltered Fits?
Use the Contact page for order support, product questions, size assistance, delivery questions and business inquiries.
What should I include in my message?
Include your name, email, order number if applicable, contact reason and a clear description of what you need help with.